U.S. Department of Education’s Office of Federal Student Aid Announces New Contracts with Five Companies to Improve Customer Service, Increase Accountability
U.S. Department of Education’s Office of Federal Student Aid Announces New Contracts with Five Companies to Improve Customer Service, Increase Accountability
Five contract awards are a major step toward achieving Secretary DeVos’ Next Gen FSA vision
Today, the U.S. Department of Education’s (Department) office of Federal Student Aid (FSA) announced it has signed contracts with five companies to provide enhanced customer support to FSA’s more than 68 million student loan customers. Edfinancial Services LLC, FHC, MAXIMUS Federal Services Inc., Missouri Higher Education Loan Authority (MOHELA), and Texas Guaranteed Student Loan Corporation (Trellis Company) will support customers through direct engagement via contact centers and provide back-office processing support for students, parents, borrowers and partners at more than 5,800 postsecondary institutions.
