Many businesses and industries have been rattled during the course of the coronavirus pandemic and have had to figure out new ways to function. Many companies are now working either partly or fully remotely, and their customers are also leaving the house much less and need to access their services remotely.
Because of these factors, there has been a spike in the need for contact center solutions, particularly for large, complex projects. Not many companies in the country are equipped to handle these projects, which require unique infrastructure.
