FAQs - Account Receivable Management - Retail and Commercial Collections

Description	Type
FAQs
PRIVACY POLICY Our website privacy policy.	FAQs
In what forms do you accept debtor files? We accept debtor files on diskette, CD-ROM, hardcopy or modem to modem transfer.	FAQs
What kind of training do you provide for your collection staff? Our program is one of continuous training. We currently attend conferences and workshops to insure that we are providing our collectors with the most up to date information that is available.	FAQs
What information is included in the initial letter to the debtor? The initial letter contains the creditor's name, amount due and notification that the debtor has 30 days from the date of this letter to dispute the claim or request verification of the debt.	FAQs
When Should an account be placed for collection ? You are more likely to collect payment on an over due account if it is less than 90 days in arrears. Beyond 90 days your chance for collection is greatly reduced. The faster you act in resolving delinquent account matters, the more likely you are to recei	FAQs
What happens if a debtor starts repaying us directly? Once an account is active and under contract with FHC, we would still be entitled to a fee.	FAQs
What are your rates? Rates are based on a number of factors including the age of the account, prior collection attempts, size of the account and placement volume. Please contact us at info@fhcann.com to schedule a more thorough discussion about our rates.	FAQs
When do I get paid? We remit cleared funds to you by the 10th of the following month or more frequently as circumstances dictate.	FAQs
What if the debtor calls me after the account has been placed with you? Once assigned, we request that all debtors be referred back to FHC for negotiation. In this way we can best provide the mose effective resolution without conflicting account strategies this avoiding practical and regulatory entanglements. In many cases	FAQs
What collection software to you use? We use Debtnet software. Debtnet automatically generates a delinquency letter and/or schedules a team member to call the debtor if a payment is late. Debtnet also provides the debt collector with state and agency contact restrictions so that we are not in	FAQs
What is your collection strategy? An initial letter is sent to the debtor within 48 hours from the receipt of your business. Phone contact is attempted within 48 hours of receipt of business. We then make daily calls for the first 5 business days until contact is made and then once a week	FAQs

Phone:	(877) 750-9801		\| Email:	info@fhcann.com		\| Fax:	(978) 725-8569 (877) 874-7697		\| Address:	1600 Osgood Street North Andover MA 01845
© 2006 F.H. Cann, Inc. All Rights Reserved.